Refund policy

Return & Refund Policy

Last Updated: 05-05-2026

At smexi.in, we prioritize customer safety, hygiene, and product quality.

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🚫 No Returns or Refunds
Due to the personal and hygienic nature of our products, we do not accept returns or offer refunds once the product has been delivered.

This policy ensures that every customer receives a 100% unused, safe, and hygienic product.

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📦 Damaged or Incorrect Product
If you receive a product that is:
- Damaged  
- Defective  
- Incorrect item  

Please contact us within 24–48 hours of delivery with:
- Order ID  
- Clear photos/videos of the issue  

After verification, we will offer a replacement (not a refund).

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🚚 Order Cancellation
- Orders can only be cancelled before dispatch  
- Once shipped, cancellation is not possible  

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🔒 Discreet Packaging
All orders are shipped in secure and discreet packaging to maintain your privacy.

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📞 Contact Us
For any issues, contact:
📧 Email: officialsmexi@gmail.com
📱 Support: 8920214357

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By placing an order, you agree to this policy.